Refund policy

Return and Refund Policy

Thank you for shopping with Regal Dew Beauty. We want every customer to feel informed and supported when requesting a return, refund, or help with an order issue. Please review the policy below before sending any product back.

Return Request Period

Return requests may be submitted within 30 days after your order has been delivered.

To qualify for a return, the product must be unused, unopened, and in its original condition. Original packaging should be included when applicable, and a valid order number or proof of purchase may be required.

For hygiene and product safety reasons, beauty, skincare, and personal care products that have been opened, used, tested, or tampered with may not be accepted for return.

Items Not Accepted for Return

The following items are generally not eligible for return:

1. Opened or used beauty and skincare products
2. Final sale or clearance items
3. Gift cards
4. Custom or personalized products
5. Products damaged due to misuse or improper handling
6. Items returned without prior approval

How Returns Are Reviewed

Before sending an item back, please contact our support team with your order number, the product you wish to return, and a brief explanation of your request.

If your order arrived damaged, defective, or incorrect, clear photos of the product and packaging may be requested to help us review the issue.

Once your request is reviewed and approved, return instructions will be provided.

Return Shipping

Customers are responsible for return shipping costs on standard returns.

If the return is related to an error from Regal Dew Beauty, such as receiving a damaged, defective, or incorrect product, we will review the issue and provide an appropriate resolution.

We recommend using a trackable shipping service. Regal Dew Beauty is not responsible for return packages that are lost, delayed, or damaged during return transit.

Approved returns may be sent to:

Regal Dew Beauty
8161 Grady Ct #3402
Lorton, VA 22079
United States

Damaged, Defective, or Incorrect Orders

Please inspect your order shortly after delivery. Damaged, defective, or incorrect products should be reported within 7 days of delivery.

We may request photos of the item, packaging, or shipping label to verify the issue and determine the most suitable solution.

Refunds

After an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the order issue was caused by Regal Dew Beauty.

Exchanges and Cancellations

Direct exchanges are not guaranteed. If you would like a different product, please complete the approved return process and place a new order.

Cancellation requests must be made before an order is processed or shipped. Once an order has shipped, the return terms in this policy will apply.

Contact Us

For questions about returns, refunds, or order concerns, please contact us:

Regal Dew Beauty
8161 Grady Ct #3402, Lorton, VA 22079, United States
Email: support@regaldew.online
Phone: +1 505-877-7543